IMAGE TO 3D AI
Refund Policy
Last updated: 2026-11-03
Image to 3D AI (imageto3dai.io) is operated by Lumen Innovations LLC. This policy explains when you can get a refund and how to request one.
Accidental purchases within 24 hours
If you made a purchase by accident, you may request a refund within 24 hours of a charge if no credits have been used since that charge. This applies to monthly and annual subscriptions.
Duplicate or unauthorized charges
If you were charged more than once for the same purchase, or charged without your authorization, contact us and we will refund the charge in full after we verify it. The 24-hour and credit-use limits do not apply to these charges.
What is not refundable
Apart from duplicate or unauthorized charges, credit packs are non-refundable. A subscription charge is non-refundable once 24 hours have passed since that charge, or once any credits have been used since that charge. Annual plans are not refunded pro rata. Except where required by law, fees are non-refundable, except as described in this policy.
What happens when we refund
When we issue a full refund, we immediately remove the plan and credits from that purchase and cancel the subscription, so it will not renew. A partial refund removes credits in proportion to the amount refunded and does not cancel the subscription. This does not apply to duplicate charges: we refund only the extra charge and your plan stays active.
Renewals
Each renewal charge has its own 24-hour window. You may request a refund within 24 hours of that charge if no credits have been used since that charge.
Canceling your subscription
You can cancel at any time from your account. Canceling stops future renewals, and your plan stays active until the end of the current billing period. Canceling a subscription does not automatically issue a refund.
Failed generations
If a generation fails because of a technical issue, the credits charged for that attempt are automatically returned to your balance. This returns credits, not money, and is not a refund.
Chargebacks
We do not accept refund requests while a chargeback or payment dispute is open.
How to request a refund
Email support@imageto3dai.io with the email address on your order and the date of the charge.
Processing time
Approved refunds go back to your original payment method through Stripe. They usually take 5–10 business days to appear, depending on your bank.